Order Modification / Cancellation

Q: I just placed my order. Can I modify it and add more parts? A: The majority of time, we cannot modify orders as we have a streamlined shipping process to ensure orders are sorted, packed and sent out expeditiously.  If your order is urgent and you require the parts immediately, we encourage you to take your time and make sure you check the parts for accuracy and compatibility.  If you have any immediate questions regarding parts or your order, you can send us a text to our number listed on Google Maps if it's urgent.

Q: Can I cancel my order? A:  Due to our order sorting, packing and shipping processes, once an order is placed, we cannot perform any cancellations.  You can email us to see if your order may qualify (depends on whether we've started sorting it).  

Q: So what do I do if it's past the cancellation period?  You can email us for an RMA # to start the return process.  Any order that is returned without an RMA number will not be refunded or credited and you will be responsible for the postage fee to have the package sent back to you. 

Payment Questions (Domestic & International)

Q: What currency are your products listed in? A: All prices are in United States Dollars (USD). For currency conversion estimates, visit www.xe.com. Please note that conversion rates fluctuate daily and your actual charge may vary based on your credit card or bank's rate.

Domestic (U.S.)

Q: What forms of payment do you accept? A: We accept the following:

• PayPal: We will only ship to the address listed on your PayPal account. Ensure your desired shipping address is updated before checkout. We recommend this form of payment if you are having trouble with a credit card as Paypal requires you to confirm the account so there are no issues with information verifications

• Credit Cards: VISA, MasterCard, American Express, Discover (only for U.S.-based billing addresses).

International (Outside U.S.)

Q: What forms of payment are accepted from Mexico and South America? A: Only PayPal is accepted for orders from these regions. The shipping method must be USPS Priority/Express or FedEx.  USPS First Class Mail to Mexico and South American countries will be voided as this service is not reliable in those areas.  

Q: I live outside the U.S. and get an error when trying to pay with my credit card. Why? A: Many processors, including ours, verify data easily only for U.S. and U.K. cardholders. We recommend using PayPal, which handles verifications globally. Once set up, it’s a secure and seamless payment method.

Q: Can I use my credit card internationally through PayPal? A: Yes. Set up a free PayPal account and link your credit card. Choose your credit card as your payment source in PayPal to avoid using a linked bank account.

Pre-Orders / Partial Shipping

Q: When will my credit card be charged for a pre-order? A: Within 3 days of your pre-order submission.

Q: Can I cancel a pre-order? A: Check the item’s product description. Some items are special or custom orders and cannot be canceled.  Please contact us for confirmation in this case. 

Q: Will in-stock items ship first if I order them with a pre-order? A: No. All items will ship together. Place a separate order if you need in-stock items shipped immediately.

Shipping (Domestic)

Q: Can I ship to a different address? A: For credit card payments, we must ship to the billing address. For PayPal, it's the address that is linked to that account.  You can choose (edit) the address you want to ship to in Paypal but this must be done before placing the order (cannot edit after).  

Q: How long does it take to ship my item? A: In-stock items typically ship within 24–48 hours. Express type services from USPS, FEDEX or UPS are prioritized over Ground or First Class Mail. Email us for timelines on special order items.

Q: Why didn’t my USPS Priority package arrive within 1–3 days? A: The displayed time that it shows for shipping is the amount of time it takes USPS to deliver from us to you in business days which means Monday through Friday. This is after they receive the package from us so please note it does not mean that you will receive it in 2 days after you place the order. Why this is is also because we need at least one day sort all the orders we receive not just from yours but many other customers at the same time So this is about a one day process.

NOTE:  If you order on Friday Saturday or Sunday please note that your order will not ship until Monday the next available business day as USPS does pick up after 2:00 PM on Friday no pick up Saturday or Sunday.

Q: Can you pack my collectibles securely? A: Absolutely. We use brand-new boxes, bubble wrap, and peanuts to protect items. Unlike sellers who reuse boxes, we prioritize durability.

Q: My tracking number isn’t updating. Why? A: Tracking may take up to 24 hours to activate. USPS does not always scan packages at every stop. Delays Are inevitable during busy holiday seasons which are mainly mid to end of November all of December and early January.

Q: Is there a money-back refund if I use Express shipping and it isn’t delivered on time?

A: Express services have many exclusions when it comes to guaranteed delivery refunds. Because of the tight delivery window carriers provide, refunds are rarely approved — even when the package arrives late.

For this reason, please do not use Express shipping with the expectation of receiving a refund if the delivery date is missed. We recommend choosing Express only if you need your order sooner, not as a guaranteed deadline. Please keep this in mind before selecting Express services.

Q: Is my order insured? A: USPS Priority and FedEx include $100 of insurance. Additional insurance is available. For added security, consider Signature Confirmation for a small additional fee.

Q: My package was returned. Why? A: Most returns are due to incomplete or incorrect addresses. Include full details such as apartment/unit numbers. Return shipping fees will be deducted from refunds. Please note that any information is missing or is incorrect you will be responsible to pay for the postage to reship your package back to you.

Q: Why is shipping for posters/artwork high? A: For bulk poster or marquee orders, email us for a custom shipping quote.

Shipping (International)

Q: Are import taxes included? A: No. Duties and taxes vary by country and are collected by the courier upon delivery. Please make sure your phone number and or email address is correct as the postal Courier will contact you if there is any fees to be collected. If a package is returned due a fee not being paid your shipping fee will not be refunded and if you would like it re shipped will be your responsibility.

Q: Why hasn’t my international tracking updated or is very slow in updating? A: Most of the deliveries for international addresses or delay due to custom clearances before leaving the US and also entering into your country. For most countries customs clearance can take up to two weeks and during busy times of the year up to a month. So please plan out your needs and use the appropriate shipping services if you need it sooner than later. We recommend using Fedex if you need it within a very short period of time. USPS And other government services is very slow with custom clearances

Q: Why is my shipping charge higher than quoted? A: Our system calculates shipping by weight. For international orders, dimensional weight may increase the cost. We will notify you if this occurs.

Product Questions

Q: What does "Authorized Dealer" mean? A: As an authorized dealer, we purchase directly from manufacturers or official distributors. This ensures authenticity, warranty eligibility, and peace of mind.

Q: Why was my item’s packaging opened? A: We may inspect or consolidate items for shipping. Unless stated otherwise, all products are new.

Q: What’s the difference between NEO•GEO MVS and AES? A: MVS is the arcade version, AES is the home version. AES cartridges do not work on MVS systems unless using a compatible converter.

Q: Do you sell bootlegs? A: No. All products we sell are 100% original and authentic.

Q: What is a "Complete Kit"? A: A Complete MVS Kit includes:

• Original cartridge with label

• Original box with label (both with matching serial numbers if applicable)

• Mini marquee

• Bezel move stickers

• Flyers (typically two)

• Dipsheet

We adhere to strict definitions recognized by the collector community. Kits missing any of the above are not considered complete. Matching serial numbers are a core requirement for value.

Q: Why does a complete kit matter vs. a loose cart? A: Complete kits are rarer and more valuable. They include original art, manuals, and packaging—raising their value and collectibility.

Q: How accurate are your product condition descriptions? A: We tend to underrate item conditions to ensure buyer satisfaction. Out of thousands of sales, we’ve had only a couple of return requests related to condition.