Order Modification / Cancellation

Q: I just placed my order. Can I modify it and add more parts? A: The majority of time, we cannot modify orders as we have a streamlined shipping process to ensure orders are sorted, packed and sent out expeditiously.  If your order is urgent and you require the parts immediately, we encourage you to take your time and make sure you check the parts for accuracy and compatibility.  If you have any immediate questions regarding parts or your order, you can send us a text to our number listed on Google Maps if it's urgent.

Q: Can I cancel my order? A:  Due to our order sorting, packing and shipping processes, once an order is placed, we cannot perform any cancellations.  You can email us to see if your order may qualify (depends on whether we've started sorting it).  

Q: So what do I do if it's past the cancellation period?  You can email us for an RMA # to start the return process.  Any order that is returned without an RMA number will not be refunded or credited and you will be responsible for the postage fee to have the package sent back to you. 

Payment Questions (Domestic & International)

Q: What currency are your products listed in? A: All prices are in United States Dollars (USD). For currency conversion estimates, visit www.xe.com. Please note that conversion rates fluctuate daily and your actual charge may vary based on your credit card or bank's rate.

Domestic (U.S.)

Q: What forms of payment do you accept? A: We accept the following:

• PayPal: We will only ship to the address listed on your PayPal account. Ensure your desired shipping address is updated before checkout.

• Credit Cards: VISA, MasterCard, American Express, Discover (only for U.S.-based billing addresses).

International (Outside U.S.)

Q: What forms of payment are accepted from Mexico and South America? A: Only PayPal is accepted for orders from these regions. The shipping method must be USPS Priority/Express or FedEx.  USPS First Class Mail to Mexico and South American countries will be voided as this service is not reliable in those areas.  

Q: I live outside the U.S. and get an error when trying to pay with my credit card. Why? A: Many processors, including ours, verify data easily only for U.S. and U.K. cardholders. We recommend using PayPal, which handles verifications globally. Once set up, it’s a secure and seamless payment method.

Q: Can I use my credit card internationally through PayPal? A: Yes. Set up a free PayPal account and link your credit card. Choose your credit card as your payment source in PayPal to avoid using a linked bank account.

Pre-Orders / Partial Shipping

Q: When will my credit card be charged for a pre-order? A: Within 3 days of your pre-order submission.

Q: Can I cancel a pre-order? A: Check the item’s product description. Some items are special or custom orders and cannot be canceled.  Please contact us for confirmation in this case. 

Q: Will in-stock items ship first if I order them with a pre-order? A: No. All items will ship together. Place a separate order if you need in-stock items shipped immediately.

Shipping (Domestic)

Q: Can I ship to a different address? A: For credit card payments, we must ship to the billing address. For PayPal, it's the address that is linked to that account.  You can choose (edit) the address you want to ship to in Paypal but this must be done before placing the order (cannot edit after).  

Q: How long does it take to ship my item? A: In-stock items typically ship within 24–48 hours. Express type services from USPS, FEDEX or UPS are prioritized over Ground or First Class Mail. Email us for timelines on special order items.

Q: Why didn’t my USPS Priority package arrive within 1–3 days? A: Shipping times are estimated by USPS and do not account for order processing time. Delivery estimates are not guaranteed. Business days (Mon–Fri) are used to calculate timelines. Delays are common during high-volume periods or if their staffing levels are low.  

Q: Can you pack my collectibles securely? A: Absolutely. We use brand-new boxes, bubble wrap, and peanuts to protect items. Unlike sellers who reuse boxes, we prioritize durability.

Q: My tracking number isn’t updating. Why? A: Tracking may take up to 24 hours to activate. USPS does not always scan packages at every stop. Delays are also common after weekends or holidays.

Q: Is my order insured? A: USPS Priority and FedEx include $100 of insurance. Additional insurance is available. For added security, consider Signature Confirmation for a small additional fee.

Q: My package was returned. Why? A: Most returns are due to incomplete or incorrect addresses. Include full details such as apartment/unit numbers. Return shipping fees will be deducted from refunds.

Q: Why is shipping for posters/artwork high? A: For bulk poster or marquee orders, email us for a custom shipping quote.

Shipping (International)

Q: Are import taxes included? A: No. Duties and taxes vary by country and are collected by the courier upon delivery.

Q: Why hasn’t my international tracking updated? A: It's likely delayed in customs. Contact your local post office for assistance.

Q: Why is my shipping charge higher than quoted? A: Our system calculates shipping by weight. For international orders, dimensional weight may increase the cost. We will notify you if this occurs.

Product Questions

Q: What does "Authorized Dealer" mean? A: As an authorized dealer, we purchase directly from manufacturers or official distributors. This ensures authenticity, warranty eligibility, and peace of mind.

Q: Why was my item’s packaging opened? A: We may inspect or consolidate items for shipping. Unless stated otherwise, all products are new.

Q: What’s the difference between NEO•GEO MVS and AES? A: MVS is the arcade version, AES is the home version. AES cartridges do not work on MVS systems unless using a compatible converter.

Q: Do you sell bootlegs? A: No. All products we sell are 100% original and authentic.

Q: What is a "Complete Kit"? A: A Complete MVS Kit includes:

• Original cartridge with label

• Original box with label (both with matching serial numbers if applicable)

• Mini marquee

• Bezel move stickers

• Flyers (typically two)

• Dipsheet

We adhere to strict definitions recognized by the collector community. Kits missing any of the above are not considered complete. Matching serial numbers are a core requirement for value.

Q: Why does a complete kit matter vs. a loose cart? A: Complete kits are rarer and more valuable. They include original art, manuals, and packaging—raising their value and collectibility.

Q: How accurate are your product condition descriptions? A: We tend to underrate item conditions to ensure buyer satisfaction. Out of thousands of sales, we’ve had only a couple of return requests related to condition.